Smart Ride Customer Portal
The Smart Ride Central Ohio Customer Portal gives existing customers a secure place to review their reservations, maintain their contact information, and manage saved payment methods. Portal access is connected to the email address stored in the customer’s Smart Ride record.
What Customers Can Do
- View upcoming and past Smart Ride reservations
- See reservation dates, pickup details, destinations, status, and payment information
- Update the name, email address, mobile phone number, and address stored in the customer record
- Save up to two payment methods through Stripe, labeled Work and Personal
- Request another ride with available customer information prefilled
- Sign out securely when finished
First-Time Access
- Open the Customer Portal.
- Enter the same email address associated with your Smart Ride customer record.
- Request the secure account-setup email.
- Open the link in that email and create a password.
- Return to the portal and sign in.
If the portal does not recognize the email address, contact Steve before creating another customer record. The email used for portal access must match the address stored by Smart Ride.
Forgotten Passwords
Select the password-reset option on the portal login screen and enter the customer-record email address. A time-limited reset link will be sent by email. Smart Ride does not send existing passwords by email.
Saved Payment Methods
Customers may save one Work card and one Personal card for future payments. Card details are handled and securely stored by Stripe; Smart Ride does not display or store the complete card number in the customer portal.
Reservation Changes
The portal displays reservation information but does not guarantee that every trip detail can be changed online. Contact Steve directly when an existing reservation requires a schedule, route, passenger, luggage, or other material change.
Customer Portal Questions
Can anyone create a Smart Ride portal account?
Portal access is intended for customers whose email address already exists in the Smart Ride customer list.
Does opening the portal confirm a new ride?
No. New ride requests remain subject to Steve’s review and confirmation, including requests submitted while signed in through the portal.
Who should I contact for help?
Call or text Steve at 614-546-7661 if the portal does not recognize your email or if you have a question about a reservation.
Related resources: transportation services, planning resources, and the Smart Ride privacy policy.
Your Reservations With an Owner-Operated Service
The Smart Ride customer portal supports reservations with Smart Ride Central Ohio, an owner-operated private transportation service personally driven by Steve French. Customers can review upcoming and past reservations, maintain their contact information, and use available payment features in one place.
The portal does not replace direct communication with Steve. If a reservation needs to change, information appears incorrect, or assistance is needed, call or text Steve at 614-546-7661.